Lisa Estelle, PsyD
Calm Waters Counseling, Spokane, WA

"Melissa is responsible, ethical, timely, and willing to communicate. She and her team are always willing to be helpful with questions from providers and/or clients. I would rather focus on what I do best (therapy) and gladly pay someone trustworthy to handle billing with expertise and good communication. She's been billing for my practice (which includes five therapists now and continues growing) for several years."

Sandra Kubicki, PsyD
Arlington, WA

"I have been working with Melissa and her team since 2016 and I have never regretted the decision to hire her. Melissa has always responded to my questions and billing issues quickly with concrete answers which had been an issue with previous billers I had used. I have the upmost confidence in her abilities as she has maintained a professional and courteous relationship when my patients need clarification. She has been invaluable to me as a psychologist so I can remain focused on what I do which is patient treatment and care rather than worry about billing issues. I have complete confidence in her abilities, attention to detail and timely supportive communication which is so important as a practitioner in mental health. I deeply thank her and will continue to utilize her services until I retire."

Sandra Gormon-Brown, LICSW
Grassroots Therapy Group, Spokane, WA

"We've used Melissa and her team at Lilac City Billing for many years and we don't know what we would do without her. She and her team are quick, efficient and responsive. Our A/R is excellent which makes for positive cash flow and a happy practice. She has our highest recommendation!"

Holly Cannard, LMHC
Laurel Counseling Services, Spokane, WA

"I can't say enough good things about Melissa, Layne and their team. They have answered all my questions, are prompt, professional and helpful. I've used their services for billing as well as insurance contracting and credentialing. I can honestly say they are a huge part of why I have a thriving business and would recommend Lilac City Billing to anyone!"

Robi Fairbanks, LMHC
Fairbanks Integrated Counseling, Spokane, WA

"I currently use Melissa at Lilac City Billing Services for my insurance billing and am very pleased with her services. She responds in a timely manner to questions I have as well as clients. She gives regular reports that are understandable, and answers questions explaining what I don’t understand. She has a good knowledge about insurance and billing. She is personable and does great work!"

Kristen Henry, LMP
Spokane, WA

"I have been a client of Lilac City Billing Services for 5 years. Melissa Leu has handled several accounts for me in which I have needed to bill insurance companies for clients receiving medical massage as a result of car accidents. Not only is Melissa extremely professional, she is so knowledgeable in regards to the process, what was and was not needed to file claims, that I would rely on her 100% to take care of my needs. I felt confident knowing that all of my information as well as my clients' was confidential and was handled with the upmost respect. Melissa takes the time to make sure forms are correctly filled out and communicated with the providers and clients in an efficient manner. There were never instances where I felt the process was taking too long. If I had any questions she would walk me through the answers. I would absolutely recommend Lilac City Billing Services to fellow therapists, medical personnel, or businesses. Melissa Leu is one of a kind!"

Suzanne Kolbe, LICSW
Spokane, WA

"Working with Lilac City Billing has saved me hours of time and aggravation in navigating contracting and changes in insurance billing procedures. Melissa responds promptly to my e-mail questions and concerns, and the system for me to enter my billing information is straightforward. Monthly reports are easy to read and follow up to address problems is excellent. All this with a gentle and empathetic sense of humor when frustrations arise make me very happy to be a client."

Allison Morgan, LMHC, LMFT
Spokane Counseling, Spokane WA

"I have been working with Melissa at Lilac City Billing Services since March, 2016. She has gone above and beyond with accommodating my business needs. She is organized, concise, efficient, and knowledgeable. Melissa takes care of all my insurance credentialing, and client billing needs, including verifying eligibility of benefits. She is friendly and truly cares about the success of my business. Her rates are very competitive. Best of all, she give me peace of mind that my insurance needs are being met, without me having to lift a finger. I recommend Melissa and Lilac City Billing Services to any provider in the medical community looking to make the claims part of running a business smooth and effortless. I have recommended her to numerous colleagues, and will continue to do so."

Richard Wilson, LMHC
Spokane, WA

"I hired Melissa of Lilac City billing Services in 2013 and I have nothing but good things to say about her. She is extremely knowledgeable in OfficeAlly and the inner workings of insurance billing. Melissa is always willing to go the extra mile and make as many phone calls needed in order to solve a problem. She is honest, trustworthy, dependable, and flexible. She is professional and friendly at all times and is an expert in her field. I strongly recommend Melissa for any billing job!"

Tina Weaver, LMHC
Spokane, WA

"The practice I was working for closed down with a month's warning. Melissa Leu got me credentialed in my private practice with all the insurances in which I was interested and started up my billing for insurances and copays. I was making a profit within a few months of starting. She is absolutely transparent about every aspect of her billing, and she is ready to help me whenever I have a question. I have been with her for over a year and a half, and I can't imagine trusting my billing to anyone else. She is amazing, and I recommend her to all my colleagues."

Chris J. Porter, LMHC
Spokane, WA

"Melissa at Lilac City Billing has been a trusted asset for me as I've maneuvered from the community mental health setting into my current private practice. She is always available to answer my questions and, when needed, my clients' questions. I can't thank her enough for her efforts in keeping my billing flowing and functional."

Joni Brown, LICSW
Spokane, WA

"Melissa was very helpful in assisting me with credentialing to start my private practice. Her information was accurate, easy to understand, and she was quick to answer questions. Her process for billing is easy and smooth. Melissa is responsive with inquiries and she provides great context for how insurance companies operate. Thank you Melissa!"

Carly Jones. LICSW
Spokane, WA

"I have used Lilac City Billing for my private therapy practice for several years. I can not express enough how wonderful it is to be able to solely focus on my clients and have complete confidence that all the billing aspects for my business are taken care of. Their level of professionalism and communication is outstanding. They are immediately responsive when I have a question and my clients have also found them to be courteous and helpful. I consider Lilac City Billing to be an integral part of my practice and am so thankful!"

Laura Schrotenboer, LMHC
Mae's Hope, Spokane, WA

"Working with Lilac City Billing and Melissa has been a wonderful asset to my work. Melissa has always been willing to take the time to walk me through processes and help me understand what I need to do or what clients can do to make sure insurance is billed smoothly. She is always highly responsive to my questions or emails, and works to find solutions to problems that may arise. She not only handles the business side well but she is such a caring and compassionate individual to have on your side. I do not have enough good things to say about her, she has made the billing side of private practice a breeze."

Peter Huss, LICSW
Awasha Counseling, Spokane, WA

"Melissa and Lilac City Billing have always gone above and beyond to provide the most prompt and thorough billing services to my clients and me – including contacting insurance companies on behalf of individual clients, finding more efficient ways of submitting claims and receiving reimbursements, and even taking the time to teach a clinician like me new to the world of private practice billing all the ins and outs of getting started. And she does it all with great kindness and patience. I highly recommend them!"

K. Aaron Arnold, LICSW, ACSW
Spokane, WA

"Having received services from LCBS over the past year, I am taking a moment to reflect on our working relationship. While I am ambitious, being in private practice has taken up a good portion of my time, especially as I have worked toward a full schedule. One of the best things I have done is move billing services to Lilac City Billing Services. Most concerns of mine over the past year have been managed in one way or another, and questions are answered fairly quickly, whether from myself, a client or an insurance company. At this point in my working relationship with Lilac City Billing Service, I would recommend others in search of billing services to contact LCBS to ask their questions and then sign up."